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Seargin
C/4 HANA Functional Analyst10000 - 14000 PLNpermanent
Seargin Marii Skłodowskiej-Curie, Wrocław20 days ago
Senior
gross/permanent
300
ulica Marii Skłodowskiej-Curie, Wrocław

Position: C/4 HANA Functional Analyst

Form of employment: Permanent contract

Localization: Wrocław


Main task will be:

·        Working as a part of the IT Digital Center of Customer Engagement team;

·        Responsibility for one of the modules in the CRM Suite (Marketing);

·        Implementing company’s digital roadmap;

·        Taking part in requirements collecting, including designing, leading and providing guidance on C/4 HANA (Sales, Service and Marketing) Suite;

·        Creating and implementing business processes for after-sales, Customer Experience and Marketing functions (like Loyalty Management, Campaign Management or Customer Profiling), also including integration with SAP and non-SAP systems within organization;

·        Maintaining and improving training materials for implemented solutions and supporting in prepare and lead training sessions for key users;

·        Providing high level of functional competency with reference to the configuration standards of the C/4 HANA (Sales, Service and Marketing) Suite, by staying up-to-date with new trends and future improvements;

·        Participating in supporting business users during the User Acceptance Test (UAT);

·        Understanding of C/4 HANA (Sales, Service and Marketing) Suite functionality and default configurations;

·        Gathering the requirements of the business user, analyzing them with reference to Hybris C4C and Hybris Marketing systems, also developing, configuring, and testing according to finalized business requirements and rollouts to various departments;

·        Estimating and supporting regular on C/4 HANA (Sales, Service and Marketing) Suite releases. Support new solutions (usually 4 for every year) and will evaluate it for potential amplification for supported implementations;

·        Projecting dashboards and reports within SAP Cloud for Customer;

·        Providing Email, Chat and Social media channel such as Twitter, Facebook etc. with Hybris C4C;

·        Maintaining of Hybris C4C, Hybris Marketing, SAP CRM & ECC and management changing.

It would be a plus if the Candidate had: 

·        Proficiency in SAP CRM or C/4 HANA (Sales, Service and Marketing) Suite.

We expect:
Knowledge of Marketing processes on C/4 HANA (Marketing) Suite
Good command of C/4 HANA (Sales, Service and Marketing) Configuration settings
Very good English skills (written and spoken)
Practice in SAP CRM on Premise or on C/4 HANA (Sales, Service and Marketing) Suite
Comprehension of Project and Scoping Activities changing for Sales and Service Processes
Familiarity with Escalation Rules, Reporting, Workflows, Surveys, Analysis etc.
We offer:
Base salary with huge performance bonus system - Quarterly bonuses (up to 12%)
Holiday bonuses
Attractive working conditions and Flexible working hours
Private medical care, MultiSport card, life insurance, wellness program, Cafeteria System etc.;
Relax room, events, parking (as an option) and bicycle parking
Chance to work with latest CRM technology platform, like SAP C/4 Hana (SAP Hybris)
C/4 HANA
Senior
SAP Hybris
Senior
SAP CRM
Senior
Marketing Processes
Senior
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